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FAQs

COVID-19 Protocols

What is Contactless Delivery?

How do contactless deliveries work at Good Foot?

Can a Courier pick up a package without meeting me?

Can a Courier drop off a package to the recipient if they are not there?

How will I know if a package has been delivered successfully?

Can I request a signature for recipient acknowledgement?

Are there any changes to delivery rates?

Are there any changes to delivery times?

General Questions

What areas do you service?

What are your hours of operation?

If I don’t have an account, can I still place an order?

Can I ship unpacked items? Do you supply packaging of shipping supplies such as envelopes or boxes?

I want to make sure my package is delivered on time. What are your same-day cut-off times?

What are your size specifications?

How large is too large of a package?

How do I amend or cancel my delivery?

How do I contact Customer Service?

What methods of payment can I use?

What is your refund policy?

How can I see who accepted my order at the drop off?

Where can I find Good Foot Delivery’s Terms and Conditions?

Troubleshooting

I’ve forgotten my username and/or password. How do I find it?

What happens if the Courier arrives for the pickup and the shipment isn’t ready?

My order was never received, what should I do?